FAQs & SUPPORT
If you can't find the answer to your question, please contact us at email@example.com and we will get back to you as soon as we can.
Bar in a bag: Assembly
We strongly recommend that you watch our video, which takes you through the assembly in detail. Once you get the hang of it, you will be able ot assemble and take down your bar in now time!
Where do you source your wood? / Is your wood sustainable?
The Bar in a bag is made from FSC European poplar core birch faced ply. The Tall Bar and Wine racks are made from FSC.. European OAK - PAUL.
Where do you manufacture?
We are proud that our bars are made in our UK workshop in the Ribble Valley, Lancashire. We have a small team of 4 and the bars are made to order. Our main business, Paul Case Furniture, makes fine bespoke furniture for private and commercial clients and the same skilled craftsmen make our bars with the same care and attention that goes into our bespoke work. We have used local suppliers for our metal work and packaging.
How do I care for my bar?
Wood is a natural material and will stain. Clear up any spillages straight away.
All woods can vary in their grain patterns and colour, meaning there can be a significant colour variation from one piece to another. Over time, sunlight will cause the wood to darken and areas that are touched regularly will also darken throughout its life.
For the Bar in a Bag, we recommend keeping the bar in its bag when not in sure. It is designed to store your bar safely and we recommend putting the boards back in the same order so it is easy to assemble next time. Please store it it somewhere dry and warm.
If you damage the bar top, we can offer replacement tops at a cost of £75 + £10 delivery.
The bar will not withstand bring stood on or sat on.
Bar in a bag - outdoor use
We recommend using your bar indoors but if you do decide to use it outside on a nice day, please note that it must not be left outside overnight or in the rain.
Bar in a bag: Custom Bars / Corporate design
We have the ability to make bespoke fronts for the Bar in a Bag which can be branded with your logo. If you are interested in a custom branded bar, please get in touch at firstname.lastname@example.org
We can supply spares for the Bar in a Bag. We offer replacement tops, lights and bags. Please contact us for more details. We can also supply a replacement fridge for the Tall Bar.
Returns Policy (Excludes Bespoke bars and wine storage)
We really hope you are happy with your purchase. If you are not happy with your bar, we can offer a refund if you contact us within 14 days of delivery ad return the bar unused, in its original packaging. Please contact us within 14 days of delivery to arrange a return. Once it gets back to us, we will refund you.
After 14 days or once the bar has been used, we cannot offer a refund, but we do ask that you contact us if you are unhappy.
If your bar arrives damaged or faulty, please contact us immediately and send pictures. We will agree the best solution with you. It might be that we can send a replacement component.
Bespoke Bars and wine storage
At Paul Case Furniture, we have been designing and creating bars and wine storage for private and commercial clients for 15 years. We can do home bars, wine storage and full commercial wet bars.
If you are interested in creating something truly unique, please get in touch. You can see examples of our work on our bespoke pages (ADD LINKS)